HILLS, RIVERS, RAINS, COURTEOUS STAFF, PHENOMENAL FOOD AND THOUGHFULNESS!
I came here for 2 days, stayed for 5, I’ll tell you why.
First, location, from the entrance, it may not look much, but keep going inside, and the views keeps getting better, ending in mountains and river, almost within the boundary walls.
Second the rooms. Big spacious rooms. With an included extra bed for kids, and within the shadows of trees. Then the pine cottage. Sitting inside the cabin while its raining outside, is a surreal experience. The smell of wood, mountain view and the kids bed on the top made it a perfect cozy family stay.
Third, the food. Lip-smacking. Every single dish. Be it Indian, continental, Chinese, or Thai. Not just that, the salads and the deserts. The variety, the flavour, the pahadi touch.Such a talented team of chefs they have!
And the best for the last. The people. The staff. They were polite, courteous, ready to help and willing to extra mile, every single time. The Management, restaurant staff, bartenders, guard, bell boys or the receptionists, none was any less. Special thanks to Anamika, Subash, Aman, and Sachin. And kudos to Yogi. Anamika, got us the perfect custom made omelette and french toast each morning. My daughter has been especially fond of her. Subash, been a trusted go-to person for the whole stay, Aman, keenly helped planning us the next trips, and Sachin, made great coffees!! Yogi, a brilliant man to talk to, eager to help, owns and drive the guest experiences as his very own.Ganesh, reminded relationship is a two way street!
VISHAL SERVICE AND FOOD
We were very excited and looking forward to our stay at the property during the long weekend. We had our rooms booked for two night inclusive of meals. The rooms to our utter disappointment did not water supply in both the rooms. The buffet dinner was below quality. There was no staff at the dining area to help us with the basics like a glass of water. The hot cholocate that we ordered was made of burnt milk. The soup bowls were not clean enough as expected for a 3/4 star property. It is understaffed and unable to handle a crowd. Since we reached late, we missed our lunch and evening snacks which was included in the package. When we requested if they can provide us for the lunch the day we leave, they mentioned it was beyond their hotel policy. The customer service is below average.
SUCHARITA